All Amendments / Cancellations must be received and acknowledged in writing.
Hotel, Carriers, Restaurants, Contractors or any other companies related to the services required, will charge cancellation fees depending on the circumstances. If any such charges are levied by them, these charges will be billed to you through CAT CITY HOLIDAYS SDN. BHD.
If it is necessary to cancel your bookings, our cancellation charges are;
(1) 50% cancellation charge for booking cancel within 07 working days.
(2) 75% cancellation charge for booking cancel within 72 hours.
(3) 100% cancellation charge for booking cancel within 48 hours.
(4) For Service NOT UTILISED, NO REFUND will be made for any part of services, tours hire, meals etc. by client once the trip has departed from their place of origin.